We are delighted to announce the re-opening of our accommodation and restaurant from 15th July.
For those wishing to eat:
Restaurant at Pentonbridge Inn from 15th July
Wednesday to Saturday 18:00 - 20:00
Lunch service Friday & Saturday 12:00 - 14:00
Sunday lunch 12:00 -14:30
During these times we will only be taking bookings for restaurant service.
We closed on March 23rd due to the uncertainty of coronavirus and government guidelines and would like to update you on the precautions we are taking to ensure that all our Accommodation, Restaurant and Public Bar remain a safe space for you and our employees to enjoy.
There are a number of precautionary measures across the two sites we have had to implement in order to provide reassurance and we can highlight the following:
Our accommodation at Netherby Hall and Pentonbridge Inn has always maintained the highest possible level of hygiene. The Restaurant and Public Bar area is also cleaned meticulously and regularly. We have now installed extra hand sanitisers at our entry and exit point for you to use during your time with us and we have implemented a pre-arrival pack which will be emailed to you prior to your arrival.
Our team has been fully briefed with current government requirements which includes cleaning guidelines and specific health and safety procedures to ensure that guests and staff members are safe.
We have reduced the number of tables in our restaurant to maximise space around diners and have changed our standard service procedures around cutlery changes, refilling of glasses at the table and the provision of your own personal menu to reduce contact.
Our team will be standing at a further distance from guests and minimising close contact where possible.
MAIN STEPS TO ENSURE WE ARE WORKING TOGETHER SAFELY
We have carried out a COVID-19 risk assessment and the results will be shared with the people who work across our businesses.
We have additional cleaning, handwashing and hygiene procedures in place according to current government guidelines.
We have taken all reasonable steps to maintain a distance in the workplace, again in accordance with current government guidance.
We have taken all reasonable steps to help people work from home.
We have maintained regular contact with all our team during this period ensuring their personal health has been assessed and that there are no concerns.
We intend to maintain this level of contact with our team to ensure any health concerns are addressed and eliminated.
Arriving for work, all team members will be temperature checked daily, asked for COVID-19 symptoms and will be asked to immediately wash their hands before proceeding through any of our buildings.
All uniforms will be washed at 60º and worn clean every day.
All team members will be provided with face masks and gloves and these will be worn as and when required.
ENHANCED OPERATING PROCEDURES
Pentonbridge Inn will have a management team and receptionist on site throughout service to assess and control the movement of guests and this will include the use of the public toilets.
Every party dinning with us will be provided with their own menu and wine list. These documents can then be removed by the guest as a “keep sake” or we will destroy these documents once the guest has left the property.
All the menus and wine list will be uploaded on to our website so guests can also access this information from their own devices.
We will be reducing the number of team members attending each table and have a strict area for each team member.
Tables will be set using gloves and facemasks.
For still, sparkling or tap water, the first glass will be poured, and the bottle left on the table for the guest to refill. There will be no more jugs or topping up of water by our front of house team.
Linen napkins will be replaced with paper napkins on the tables and are not replaced / folded when a guest leaves the table.
After every interaction with a guest (e.g. removing plates/glasses from a table), staff are required to wash/ sanitise their hands
Hand sanitisers and wipes are made available for both staff and guest use in all areas
Disposable gloves will be used by team members for preparation and cleaning
Face masks will be available for all team members (disposable one for in-between service). Additional masks will be available for guests if requested.
Scheduled sanitising of all shared surfaces every 30 minutes
No physical contact such as handshakes, hugs etc will be permitted
Guests will have access to hand sanitizers throughout their time with us.
All payments will be made via card, no cash will be accepted
WELCOMING OUR GUESTS
All guests will receive a pre-arrival email containing a “Health Checklist” to be completed before arrival. This will also include our guidance if you show COVID-19 symptoms.
All guests dining in the restaurant or drinking in the Public Bar will be allocated a time for arrival and a specific table. Table service will then be mandatory.
Upon entering the property, we would also kindly ask our guests to sanitise hands with provided hand sanitisers. Guests staying with us overnight will be reminded of social distancing guidelines pre-arrival.
In addition to our usual high cleaning standard we follow the below procedures:
All housekeeping staff will be requested to wear a face mask, disposable apron and gloves at all times while cleaning the guest rooms. They will be changed in the event of cross contamination with each room at each point and hands are washed frequently. Gloves will also be changed when cleaning the bathroom and when collecting bedding and towels.
Trolleys and equipment are sanitized at the start and end of each shift. In accordance with our standard procedures all doors and windows are opened during cleaning to ensure adequate ventilation.
Cleaning is done in a clockwise movement around the room to avoid retouching any surfaces.
Disinfectant is sprayed on all surfaces, including items like TV remote control, telephone handset, kettle, door handles, light switches, and curtain wands etc.
Disinfectant sits for the recommended period to ensure it has time to kill any bacteria.
All hard surfaces in the room are dusted and wiped with sanitiser.
Remove Personal Protective Equipment before exit. Dispose/contain properly to avoid cross-contamination. Place it into a specific and identified waste bag (coated or lined bag).
All guests in our accommodation will be requested to place the bed linen and towels in the bags provided. All waste products are to be placed in the bags provided and tied.
We thank you in advance for your assistance on this issue as this will prevent unnecessary exposure for the housekeeping staff. Perform hand hygiene for at least 20 seconds
Guests booking accommodation will be requested to confirm arrival time to ensure there is no crossover.
All room keys will be disinfected prior to the guests arrival and left in the room for Pentonbridge Inn.
Guests will be requested to leave the key in their room for Pentonbridge Inn.
Announcements will be placed in each room to remind guests to follow social distancing advice and clean their hands regularly as well as advise of any additional information
Upon booking a room with ourselves, on request we can facilitate an express checkout service.
We will ask our guest for card details which will include the CSV number and with our guests consent payment will be processed for the room in order to maintain limited interaction between the guest and our staff. Any costs incurred for food and beverage must be paid for at the time rather than charged to the room at each sitting. This will allows our guest to leave the Pentonbridge Inn without further interaction with the reception staff complying with the current public health recommendations . We would also request that our guests leave the room key in the lock of the door.