Re-opening Wednesday 19th May

Penton, Carlisle CA6 5QB
Rooms, Restaurant & Bar

Pentonbridge Inn's Service Status

We would like to thank you for your understanding and support through what is a very difficult time for the UK hospitality industry, and we wish all our fellow businesses the best for the year ahead.

Cancellation Policy

As we are operating at reduced capacity due to covid restrictions, every table is very important to us.

Any no shows or restaurant bookings cancelled within 24 hours of arrival will incur a 50% charge of the A la Carte Menu price per person.

Pase contact us to enquire about availability and pricing by calling 01228 586 or via the contact form at the top of the page.

Thank you for your support during these difficult times.

You can book your stay with complete peace of mind and confidence

✔ Enhanced health & safety measures

✔ Free cancellations*

✔ Flexible booking guarantee

✔ Best rate guarantee

*All bookings made can be cancelled completely free of charge should your plans need to change due to the COVID-19 situation.

We would like to update you on the precautions we are taking to ensure that our accommodation remains a safe space for you and our employees to enjoy.

There are a number of precautionary measures that we have implemented in order to provide reassurance and we can highlight the following:


All guests will receive a pre-arrival email containing a “Health Checklist” to be completed before arrival. This will also include our guidance if you show COVID-19 symptoms.

All guests dining in the restaurant will be allocated a time for arrival and a specific table. Table service will then be mandatory.

Upon entering the property we would also kindly ask our guests to sanitise hands with provided hand sanitisers, and wear face coverings at all times when not seated at your table.

Guests staying with us overnight will be reminded of social distancing guidelines pre arrival.


Guests booking accommodation will be requested to confirm arrival time to ensure there is no crossover.

All room keys will be disinfected prior to the guest’s arrival and left in their room prior to arrival at Pentonbridge Inn.


Invoices to be confirmed and payment to be processed in a way to minimise unnecessary contact and will then be emailed to the guest.

Upon booking a room with ourselves, on request we can facilitate an express checkout service.

We will ask the guest for card details which will include the CVV number and with the guests consent we will then process the payment for the room with limited interaction between the guest and our staff.

Any further costs accrued for food and beverage will be charged at each sitting.

This then allows the guest to leave the property without further interaction with the reception staff, and complies with the current public health recommendations.

We would also request that the guest leave the room key in the room once they vacate the accommodation.

From all the staff at Pentonbridge Inn we welcome you to our facilities and are grateful for your support and cooperation.


We have maintained regular contact with all of our team during the recent lockdown period ensuring their personal health has been assessed and that there are no concerns.

We will maintain this level of contact with our team to ensure any health concerns are addressed and eliminated.

Arriving for work, all team members will be temperature checked daily, asked for COVID-19 symptoms and will be asked to immediately wash their hands before proceeding through any of our buildings.

All team members will be provided with face masks and gloves and these will be worn as and when required.


Pentonbridge Inn will have a management team on site throughout service to assess and control the movement of guests and this will include the use of the public toilets.

Every party dining with us will be provided with their own menu and wine list. These documents can then be removed by the guest as a “keepsake” or we will destroy these documents once the guest has left the property.

All the menus and wine list will be uploaded on to our website so guests can also access this information from their own devices.